Refund Policy

Last Updated: January 2025

At XenBurn, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns and refunds.

Satisfaction Guarantee

We offer a satisfaction guarantee on all XenBurn products. If you are not satisfied with your purchase, you may be eligible for a refund within the specified return period from the date of delivery.

Eligibility for Refunds

To be eligible for a refund, you must contact our customer support team within the return period, provide your order number and reason for the return, and follow the return instructions provided by our team. Products must be returned in their original packaging when applicable.

How to Request a Refund

To initiate a refund request, please contact our customer support team at support@xenburn.com with your order number and details about your request. Our team will respond within 2-3 business days with instructions.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Non-Refundable Items

Shipping costs are non-refundable. Products returned outside the return period may not be eligible for refunds. We reserve the right to refuse refunds on products that show signs of misuse or damage not caused by shipping.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, orders that have been shipped cannot be cancelled but may be returned according to this policy.

Contact Us

For questions about refunds or returns, contact us at: support@xenburn.com